Frostie Ombre Cheer Bow

Returns, Refunds and Exchanges

Items we despatch are subject to our quality control before we send them. All items that we supply come with a 14 day returns policy from the day of despatch, subject to the product being returned in the same condition it was purchased.

If you need to return an item, we request that you email us in advance to let us know.

Any costs, losses or damages incurred due to return of goods will be the responsibility of the buyer (the customer). Once returned, items will be checked by a member of our team. Refunds are given at the company’s discretion unless an item is faulty.

IMPORTANT: All personalised items and custom made that are manufactured to order are exempt from our refund policy as they cannot be resold.

For Full Terms and Conditions see our Shipping and Returns Section.